FAQS

Do you do exchanges?

If you need a different size, color, or product, please return your item(s) for a refund and place a new order at your convenience.

Do you ship internationally?

We support international orders and offer free standard shipping.

How can I track my order?

You will receive an email notification with a tracking number once your order has been shipped. Also, you can sign in to your account to view order history, tracking information, and information about past orders at ozmyse.com.

What if I didn’t get an order confirmation?

You can sign in to your account to view order history, tracking information, and information about past orders at ozmyse.com. If you still have questions about your order, contact us at ask@ozmyse.com.

Incorrect, missing or defective items:

Contact us at ask@ozmyse.com to report a problem and to receive instructions.

If you purchased a product directly from our website and it is found to be defective within 30 days of purchase, please email customer service at ask@ozmyse.com. Please note that the item must be unused. In the email, please include a detailed description of the quality issue, multiple photos of the item and your order number. If you purchased from another retailer, please contact them directly for assistance.

What payment methods do you offer?

Visa

MasterCard

Do I need to make an account before placing an order?

Customer accounts are optional, and you can always checkout as a guest without creating an account. We recommend creating an account for easier access to order updates and returns.